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Tu Go unable to dial Police on 101

Anonymous
Not applicable

on ‎08-12-2016 05:53

on ‎08-12-2016 05:53

Hi
I am unable to dial the Police on 101 through the Tu Go app. The app constantly says "Call failed. The call could not be connected" pretty bad if you need to contact the Police in a none 999 situation. My phone can call 101 on androids built in app. That is if I have a signal. I have to use Tu Go because the signal in my area is so poor.
Mark.
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MI5
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on ‎08-12-2016 06:28

on ‎08-12-2016 06:28

I'm sure that can be fixed @Toby
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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on ‎08-12-2016 06:49

on ‎08-12-2016 06:49

I reinstalled Tu Go but it still will not connect to 101.
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jonsie
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‎08-12-2016 06:55 - edited ‎08-12-2016 06:57

‎08-12-2016 06:55 - edited ‎08-12-2016 06:57

I had the same issue in the UK but I really thought that the updates would have fixed this. Edit : Strangely I've just tried the tourist police here through the app (1155) and it connects. 

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Toby
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on ‎08-12-2016 09:32

on ‎08-12-2016 09:32

Hi @Anonymous,

I shall let the app team know about this asap and we'll see what we can do to fix it!

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Anonymous
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on ‎09-12-2016 04:45

on ‎09-12-2016 04:45

Hi
I have noticed that since the latest tugo update when you set the app as the default message app it forces my phone to vibrate. The only way I have found to stop it is to remove the app and reinstall it but do not set it as the default app. This now means I still receive messages twice which the update was supposed to solve.
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