This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Tu Go unable to dial Police on 101

Anonymous
Not applicable

on ‎08-12-2016 05:53

on ‎08-12-2016 05:53

Hi
I am unable to dial the Police on 101 through the Tu Go app. The app constantly says "Call failed. The call could not be connected" pretty bad if you need to contact the Police in a none 999 situation. My phone can call 101 on androids built in app. That is if I have a signal. I have to use Tu Go because the signal in my area is so poor.
Mark.
Message 1 of 6
4,218 Views
0 Kudos
5 REPLIES 5

MI5
Level 94: Supreme
  • 151678 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎08-12-2016 06:28

on ‎08-12-2016 06:28

I'm sure that can be fixed @Toby
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
4,212 Views
0 Kudos

Anonymous
Not applicable

on ‎08-12-2016 06:49

on ‎08-12-2016 06:49

I reinstalled Tu Go but it still will not connect to 101.
Message 3 of 6
4,202 Views
0 Kudos

jonsie
Level 94: Supreme
  • 95564 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

‎08-12-2016 06:55 - edited ‎08-12-2016 06:57

‎08-12-2016 06:55 - edited ‎08-12-2016 06:57

I had the same issue in the UK but I really thought that the updates would have fixed this. Edit : Strangely I've just tried the tourist police here through the app (1155) and it connects. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 4 of 6
4,200 Views
0 Kudos

Toby
Former Staff
  • 11577 Posts
  • 520 Topics
  • 213 Solutions
Registered:

on ‎08-12-2016 09:32

on ‎08-12-2016 09:32

Hi @Anonymous,

I shall let the app team know about this asap and we'll see what we can do to fix it!

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Message 5 of 6
4,163 Views
0 Kudos

Anonymous
Not applicable

on ‎09-12-2016 04:45

on ‎09-12-2016 04:45

Hi
I have noticed that since the latest tugo update when you set the app as the default message app it forces my phone to vibrate. The only way I have found to stop it is to remove the app and reinstall it but do not set it as the default app. This now means I still receive messages twice which the update was supposed to solve.
Message 6 of 6
4,117 Views
0 Kudos
Related Content
Top Kudoed Authors
View All
Top