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Anonymous
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TU GO

Hi, Why TU Go doesn't show the UK country code anymore? Is there any new App I need to download or it doesn't work anymore?

Level 63: Greatness Assured
Posts: 12,371
Registered: ‎31-03-2010

Re: TU GO

@Anonymous TuGo was shut down permanently on November 30th. O2 had announced that it was going to happen a month and a half earlier. They are not offering an alternative. You obviously hadn't used it much or you would have known before now.

I DO NOT WORK FOR O2

Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: TU GO

Official o2 announcement here
https://community.o2.co.uk/t5/Welcome-News/TU-Go-is-closing-30th-November/td-p/1079038
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 69,799
Topics: 547
Solutions: 3,411
Registered: ‎04-01-2009

Re: TU GO

I'm guessing that because you didn't use it much you didn't get the text notification. 

Anonymous
Posts: 0

Re: TU GO

Used tugo without issue for last four years as don't get mobile reception at home. Now O2 decided to stop this service and replace with wifi calling. It doesn't always transfer automatically from mobile to wifi operation and doesn't process texts. That's what I call progress.
Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: TU GO

Indeed, it's no progress at all for a few million customers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Anonymous
Posts: 0

Re: TU GO

I work in a different country (eu) most of the weekdays and I am required to have my work's sim card on my phone. TU go was the best way to keep my UK number active and use my phone via the app. Now that's gone, what's the point of staying with O2.

I also asked about 3 times O2 to give me an alternative app. They just default to "use Wifi calling" but that wont work when you are using another SIM card.

A decision to save money from O2 without considering their customers. They didn't even give us enough warning. Just a couple of months. Feeling rather gutted that I agreed to a year-long contract a few months before they informed us.

If someone found an app that can do what TU go was doing that would be awesome. Mainly receive text/calls when I don't have my SIM card active. Otherwise After 10 years with o2 i will quit once I can do it without their ridiculous charges.


Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: TU GO

@Anonymous

answered here https://community.o2.co.uk/t5/Welcome-News/TU-Go-is-closing-30th-November/m-p/1100662#M24054

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 4
Registered: ‎08-12-2013

Re: TU GO

[ Edited ]

TuGo was shut down permanently on November 30th last year (2017)
On the O2 News site on 29/03/2017 it stated O2 News
More devices will be coming very soon.
Here we are on 08/12/2018 and the LG G6 STILL can't make calls over Wifi.
Can anyone at O2 explain why they removed a perfectly good application without updating their infrastructure to handle this functionality another way?
I'm both confused and very annoyed a year into a contract.

Posts: 87,588
Topics: 530
Solutions: 11,157
Registered: ‎04-04-2012

Re: TU GO

We have no idea and O2 refuse to tell us.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)