Solved: auto top up

Bruce · ‎09-12-2018

Hope you can help. I am a pensioner and am auto top up - yet my telephone is for emergency use only. My phone is hardly ever used - about once or twice a year - yet auto top up happens - and I can not afford it. Please advise is there is a way to combat this problem which I would think relates to many older people. Otherwise I will have no alternative other than to cancel the auto top up and possibly ditch the phone. Your advice would be appreciated.

Yours faithfully,

Bruce

MI5 · ‎09-12-2018

@Bruce

Just cancel the auto top up option in your MyO2 and top up manually when required.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-12-2018

@Bruce

Just cancel the auto top up option in your MyO2 and top up manually when required.

https://community.o2.co.uk/t5/How-to-Guides/How-to-Top-Up-PAYG/ba-p/1156408

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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