TU GO

[Anonymous]

Hi, Why TU Go doesn't show the UK country code anymore? Is there any new App I need to download or it doesn't work anymore?

[Bambino · Accepted solution]

@Anonymous TuGo was shut down permanently on November 30th. O2 had announced that it was going to happen a month and a half earlier. They are not offering an alternative. You obviously hadn't used it much or you would have known before now.

[MI5]

Official o2 announcement here
https://community.o2.co.uk/t5/Welcome-News/TU-Go-is-closing-30th-November/td-p/1079038

[jonsie]

I'm guessing that because you didn't use it much you didn't get the text notification. 

[Anonymous]

Used tugo without issue for last four years as don't get mobile reception at home. Now O2 decided to stop this service and replace with wifi calling. It doesn't always transfer automatically from mobile to wifi operation and doesn't process texts. That's what I call progress.

[MI5]

Indeed, it's no progress at all for a few million customers.

[Anonymous]

I work in a different country (eu) most of the weekdays and I am required to have my work's sim card on my phone. TU go was the best way to keep my UK number active and use my phone via the app. Now that's gone, what's the point of staying with O2.

I also asked about 3 times O2 to give me an alternative app. They just default to "use Wifi calling" but that wont work when you are using another SIM card.

A decision to save money from O2 without considering their customers. They didn't even give us enough warning. Just a couple of months. Feeling rather gutted that I agreed to a year-long contract a few months before they informed us.

If someone found an app that can do what TU go was doing that would be awesome. Mainly receive text/calls when I don't have my SIM card active. Otherwise After 10 years with o2 i will quit once I can do it without their ridiculous charges.

[MI5]

@Anonymous

answered here https://community.o2.co.uk/t5/Welcome-News/TU-Go-is-closing-30th-November/m-p/1100662#M24054

[JMarkC]

TuGo was shut down permanently on November 30th last year (2017)
On the O2 News site on 29/03/2017 it stated O2 News
More devices will be coming very soon.
Here we are on 08/12/2018 and the LG G6 STILL can't make calls over Wifi.
Can anyone at O2 explain why they removed a perfectly good application without updating their infrastructure to handle this functionality another way?
I'm both confused and very annoyed a year into a contract.

[MI5]

We have no idea and O2 refuse to tell us.