Sorry, you hear you had difficulty claiming this promotion, we cannot look into individual accounts within the community. I would recommend contacting O2 or going back to the point of sale for help with this.
You can contact O2 on 202 from your mobile phone, which is a free call.
Did you speak to customer services about this one @Glasgowchief and if so how did it go?
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help
If you'd like to take part, why not register?
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
Other numbers you can try here for O2 Guide: Coronavirus Community Help and Support
8.00am is the best time to call.