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Simswap

Anonymous
Not applicable

Have recently finished a contract and have gone to sim only on a 12 month contract.

simswap by text worked well , at least switched off my old sim over 24hours later new sim not registering.

saw some previous chats on a similar line from 2013 went on to live chat waited for ove 30 minutes no contact.

Any advice?

Message 1 of 23
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jonsie
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MI5
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@jonsie wrote:

You can check the bolt on in My O2.


You would think so, wouldn't you?

But it doesn't tell you anymore.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Message 12 of 23
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jonsie
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Message 13 of 23
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MI5
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Who knows, but I checked wife's iPhone account and it's no different to mine.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 14 of 23
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Anonymous
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I can still see the 2 bolt ons in myo2? The iPhone bolt on data & the standard o2 travel

Message 15 of 23
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MI5
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Not on mine - no mention of a data bolt on at all, so best not to advise if there are inconsistencies until they are understood.
I guess it's to do with the type of contract you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 16 of 23
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Cleoriff
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I see this in mine (My O2).. When I click on view tariff and allowances it shows me the bolt ons at the bottom of the page...

boltons.JPG

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Message 17 of 23
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MI5
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So do I but none of them say idata.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 18 of 23
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Cleoriff
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@MI5 wrote:
So do I but none of them say idata.

No well mine wouldn't either...I just thought it was about any bolt ons showing (as it's posted in the Android thread) . No worries.

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Message 19 of 23
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MI5
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No, it was about the bolt ons used to say the type of data you had but it appears that not all do anymore.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 20 of 23
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