Similar activating without old one?

[Anonymous]

I've recently upgraded to an android which requires a nano sim. My old windows phone used a micro sim so have a completely new sim. My old phone displays an "unable to find bookable option" message and will not go any further so I can't receive or send texts with that. Is there a way to activate my new sim without it? Everything seems to require the sending or receiving of text codes which I can't without an functioning sim. Any help would be appreciated. Thanks

[jonsie · Accepted solution]

You need to contact customer service to do the sim swap or perhaps go into your nearest O2 store and let them do it for you.

[Cleoriff]

I went into my local shop to get mine done. 10 minute job start to finish....:smileywink:

[gindygoo]

Would definitely recommend going in store in this instance, it saves all the frustrations of what you're going through atm.

Hopefully there's a store close by you. A quick Google search will tell u if you're not sure..

Good luck,

Charlie.