Solved: s3 has frozen

Anonymous · ‎31-07-2015

my s3 has frozen on samsung screen. I cant turn it off or charge it. I have pressed the up volume, power and home key. The android man appears then falls over with a hazard sign (triangle with ! in it). It then gives me options clear cache, factory setting etc but has alot of writing saying files not available. I have tried to attach to kies but will not allow connection of phone Any ideas please.

MI5 · ‎31-07-2015

Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Cleoriff · ‎31-07-2015

I will call @MI5 to help you with this... I hope he is about....:smileywink:

*The Game Is On*

perksie · ‎31-07-2015

Sounds like "sudden death" syndrome to me, what say you @MI5 ?

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jonsie · ‎31-07-2015

Try clearing cache first. Next step would be a factory reset and hopefully you have done a recent back up.

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MI5 · ‎31-07-2015

Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Cleoriff · ‎31-07-2015

@MI5 wrote:
Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

Only 90 minutes late to the party @MI5....Still I understand you have good reason for being 'delayed'

*The Game Is On*

MI5 · ‎31-07-2015

Didn't know it was a race.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Cleoriff · ‎31-07-2015

@MI5 wrote:
Didn't know it was a race.....?

I call ...you rock up...tis ever the way...usually...

*The Game Is On*

MI5 · ‎31-07-2015

I would have done but I was in Sector 7 shooting some 9 yr olds

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

Anonymous · ‎06-08-2015

That guide is really useful! And it has 32,389 Views

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