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s3 has frozen

Anonymous
Not applicable

my s3 has frozen on samsung screen.  I cant turn it off or charge it.  I have pressed the up volume, power and home key.  The android man appears then falls over with a hazard sign (triangle with ! in it).  It then gives me options clear cache, factory setting etc but has alot of writing saying files not available.  I have tried to attach to kies but will not allow connection of phone  Any ideas please.

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MI5
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Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Cleoriff
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I will call @MI5 to help you with this... I hope he is about....:smileywink:

*The Game Is On*

Girl in a jacket
Message 2 of 20
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perksie
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Sounds like "sudden death" syndrome to me, what say you @MI5 ?

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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jonsie
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Try clearing cache first. Next step would be a factory reset and hopefully you have done a recent back up.

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Message 4 of 20
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MI5
Level 94: Supreme
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Registered:
Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 20
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Cleoriff
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@MI5 wrote:
Use Odin http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...

Only 90 minutes late to the party @MI5....Still I understand you have good reason for being 'delayed' LOL

*The Game Is On*

Girl in a jacket
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MI5
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Didn't know it was a race.....? tongue
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:
Didn't know it was a race.....? tongue

I call ...you rock up...tis ever the way...usually...LOL

*The Game Is On*

Girl in a jacket
Message 8 of 20
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MI5
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I would have done but I was in Sector 7 shooting some 9 yr olds slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 20
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Anonymous
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That guide is really useful! And it has 32,389 Views Jaw-dropping

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