Samsung note 10. Temperature to low to charge.

[GeorgeMaisey]

Hi, so yesterday i went to put my phone on and was met with a alert saying the phones temperature was to low to charge ? 

I have never seen this message on any of the other phones i have had nor ever seen it on this one until now. I didnt even know this was a thing. 

There have been no changes to the phone such as being dropped etc and has been working fine until last night ? Does anyone have any answers to this and also does this come under manufactoers fault as i dont really think it would be fair if i had to pay the excess of my insurance for soomthing that i have had no control over.

i was just going to go to an O2 store however i have work until sunday.

[MI5]

@GeorgeMaisey 

Most likely a fault with the temp sensor in the charging port, so should be covered by warranty.

I'd seek help from Samsung in the first instance https://www.samsung.com/uk/support/service-centre/

[Marjo]

Hi @GeorgeMaisey , how are you doing today?

Sorry to hear you were having an issue with your phone. 😞 Please do keep us updated on how you get on with this, and let us know if you have any other questions.