Solved: s21 5gplus

Pauldsmithy · ‎21-05-2022

Hi my phone when it reaches 0% won't charge from the Samsung charger it will only take charge via powershare, I have to get it to about 5% and then it will take charge via the charger. Is it faulty or is something basic I am missing?

TIA

MI5 · ‎21-05-2022

@Pauldsmithy

Probably best to discuss with Samsung.

https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎21-05-2022

@Pauldsmithy

Probably best to discuss with Samsung.

https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎21-05-2022

@Pauldsmithy

Have you tried a different cable or charger?

It might be worth speaking direct to Samsung as well, as it could be a faulty device https://www.samsung.com/uk/support/contact/

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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