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s21 5gplus

Pauldsmithy
Level 1: Joiner
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Hi my phone when it reaches 0% won't charge from the Samsung charger it will only take charge via powershare, I have to get it to about 5% and then it will take charge via the charger. Is it faulty or is something basic I am missing?

TIA

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MI5
Level 94: Supreme
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@Pauldsmithy 

Probably best to discuss with Samsung.

https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 127431 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@Pauldsmithy 

Probably best to discuss with Samsung.

https://www.samsung.com/uk/support/contact/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 67: Unsung hero
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@Pauldsmithy 

 

Have you tried a different cable or charger?

 

It might be worth speaking direct to Samsung as well, as it could be a faulty device https://www.samsung.com/uk/support/contact/

 

 

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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