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Device help needed Samsung S20 5g

Jessie-lee
Level 1: Joiner
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Hello 

 

My 2 year old Samsung has  decided today not to charge. It would only recognise 1 charger when at 15% but would only stay on charge for about a minute. I have tried it in different sockets and also the same charger in different devices. My phone is now completely dead and will not charge. I would be very grateful for any help.

 

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MI5
Level 94: Supreme
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@Jessie-lee 

You could try carefully cleaning the charge port with a cotton bud or cocktail stick to see if there is any fluff in there. Some switch cleaner may also help if you have it.

Otherwise, I would seek help from Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 67: Unsung hero
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@Jessie-lee 

 

Try a different charger and a different cable to start with, as this will rule out the charger and cable

 

If still no joy then contact Samsung Support direct they will be able to support better, than o2.. although I will warn you if the phone is out of warranty then it may be chargable

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Bambino
Level 78: King of Kings
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@Jessie-lee Contact details for Samsung here: Product Help & Support | Samsung UK

I DO NOT WORK FOR O2



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lewys-gp
Community Manager
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Let the community know how you get on, @Jessie-lee! A few potential solutions above.

 

Good luck with it 😊.

Community Manager for the O2 Community 🙂
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