Re: Device help needed Samsung S20 5g

Jessie-lee · ‎29-03-2022

Hello

My 2 year old Samsung has decided today not to charge. It would only recognise 1 charger when at 15% but would only stay on charge for about a minute. I have tried it in different sockets and also the same charger in different devices. My phone is now completely dead and will not charge. I would be very grateful for any help.

MI5 · ‎29-03-2022

@Jessie-lee

You could try carefully cleaning the charge port with a cotton bud or cocktail stick to see if there is any fluff in there. Some switch cleaner may also help if you have it.

Otherwise, I would seek help from Samsung.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎29-03-2022

@Jessie-lee

Try a different charger and a different cable to start with, as this will rule out the charger and cable

If still no joy then contact Samsung Support direct they will be able to support better, than o2.. although I will warn you if the phone is out of warranty then it may be chargable

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Bambino · ‎29-03-2022

@Jessie-lee Contact details for Samsung here: Product Help & Support | Samsung UK

I DO NOT WORK FOR O2

lewys-gp · ‎30-03-2022

Let the community know how you get on, @Jessie-lee! A few potential solutions above.

Good luck with it 😊.

Community Manager for the O2 Community 🙂

O2

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