on 28-03-2018 09:45
Even the note8 on AT&T has gotten oreo before us. I give up. It is official,O2 IS the slowest network on the planet.
I know many of you guys feel a sense of disappointment but I don't think comments like these are fair against O2, so I want to clarify the Note 8 situation:
- You shouldn't compare US networks to UK ones. US devices often run on totally different chipsets/modems and even when they don't, US network technology and markets are very different to the UK's, so there will likely always be a difference in release dates.
- As far as I can see, AT&T is one of the only networks that already have the update so in that respect O2 being "the slowest on the planet" is unfounded - surely almost every other network in the world is in that same category, then?
- As far as we're aware from Samsung, our Note 8 update was approved the same day as other UK networks so in that respect we are not at all slowest
Regarding the S8 update, I understand the frustration and disappointment but compared with other UK networks we are only around a week or so behind and as mentioned previously, the reason for this was it was failing certain tests on the calling side of things. As calls are a vital communication tool for our customers, we did not want to release this and cause a negative experience for those who need their calls to work reliably. Based on this, I hope you understand why there has been a slight delay on our end.
It's also worth noting that historically, we are often on time or around the same release dates for updates as other UK networks - this S8 one isn't typical of O2 updates and again, there was a good reason for this.
I hope the above notes help paint a better picture and explain things a bit better.
on 28-03-2018 10:17
Fingers crossed they pull their fingers out and get it sorted toot-sweet!
28-03-2018 12:26 - edited 28-03-2018 12:51
Not to be churlish, as the long promised update is imminent, however I hope some lessons have been learnt here.
It's key for any customer comms to be timely, concise and accurate.
It's fair to say this whole experience has been like pulling teeth and O2 has managed to alienate a large number of it's customer with the way this release has been (mis)handled.
D-, can do better!