Solved: Re: Samsung Galaxy s6

Anonymous · ‎19-09-2017

Hi All

My Samsung s6 has water damage I think as it got wet in a storm and there's a crack in the rear glass. I'm on a contract until April 2018. Does anyone know if I'd be covered on warranty?

Many thanks

MI5 · ‎19-09-2017

In all honesty, probably not as a crack is classed as user damage/abuse.
Your best bet would be to speak to Samsung http://www.samsung.com/uk/support/%20

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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gmarkj · ‎19-09-2017

Water damage is normally not on the warranty as this is not something that they would expect. The only time this might be included would be if the phone is IP rated.
It might be covered by insurance if you have that?

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Link to our guide on how to contact them can be found here

MI5 · ‎19-09-2017

In all honesty, probably not as a crack is classed as user damage/abuse.
Your best bet would be to speak to Samsung http://www.samsung.com/uk/support/%20

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎22-09-2017

Good evening @Anonymous! How is it going with your phone?

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