Samsung Galaxy SIII - Jelly Bean update

[Abs]

Update 22/10, 8:00:

Samsung has confirmed the Jelly Bean update is now available.

Update 20/10:

As you might have noticed, this hasn't gone live yet. We were expecting it to on Friday and are working with Samsung to figure out what went wrong and will update ASAP. 

Original message:

Hey Guys,

Good news! The wait time is almost over for Samsung Galaxy SIII users. From tomorrow, 19th October '12, you'll be be able to upgrade to the much awaited 4.1 Jelly Bean update over Wi-Fi or via Kies.

If you have activated the 'auto-update' feature from out of box, you will be prompted to download the 4.1 Jelly Bean update.

[Anonymous]

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@Anonymous wrote:
Guys, I'm sorry you feel we're not communicating with you enough, but we just want to make 100% sure you get accurate information. That takes some time, but as I said; as soon as I get information, I'll share it with you.

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"Leonard" - It's nice to hear from the "friendly face" but surely there is SOMEONE in your Multinational corporation that actually KNOWS what is going on! Why is it so hard to get a straight answer from them rather than simple platitudes from the Nice guy persona "Leonard"? If you really do not have the authority to ask the question and get an answer, perhaps your line manager could do so... or his/hers....or his/hers... Bsasically - Why not escalate this until we find someone who knows the answer/cares enough to tell us/has the authority to tell us  If it's bad news, then fine - take it on the chin and just 'fess up.

[Anonymous]

where are people reading that Samsung are the cause of the delay here?

I havent seen anything to say that samsung have suspend rollout, if anything the news is the gearing up to push Voda on monday.

The massive battery drain etc is all news from June 2012, and with 3 running JB for awhile now you would assume any issues are not core.

[Anonymous]

Db_1980

Voda are proposing a phased rollout from monday according to CNET.  you still may get yours before.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:
Guys, I'm sorry you feel we're not communicating with you enough, but we just want to make 100% sure you get accurate information. That takes some time, but as I said; as soon as I get information, I'll share it with you.

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"Leonard" - It's nice to hear from the "friendly face" but surely there is SOMEONE in your Multinational corporation that actually KNOWS what is going on! Why is it so hard to get a straight answer from them rather than simple platitudes from the Nice guy persona "Leonard"? If you really do not have the authority to ask the question and get an answer, perhaps your line manager could do so... or his/hers....or his/hers... Bsasically - Why not escalate this until we find someone who knows the answer/cares enough to tell us/has the authority to tell us  If it's bad news, then fine - take it on the chin and just 'fess up.

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The straight answer quite simply is: "We were expecting it to on Friday and are working with Samsung to figure out what went wrong and will update ASAP". I'm not sure what else we could say until we're completely sure the next update we give you is correct.

[macblank]

Come.on peeps, lets get some perspective on this. So what if O2 fked up on this update. It has been released and O2 have finished testing it. I'm sure there is a stupid logical reason as to why several.O2 departments don't know their are*e from their elbow.

Personally I'm laughing at.lots of people getting stressed over this, it almost decreased the pain from my arthritic spine

It is going to happen, they wouldn't have released press info to the likes of crave or drippler etc if it wasn't meant to happen yesterday.

[Anonymous]

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@Anonymous wrote:

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The straight answer quite simply is: "We were expecting it to on Friday and are working with Samsung to figure out what went wrong and will update ASAP". I'm not sure what else we could say until we're completely sure the next update we give you is correct.

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The update was due yesteday. Most updates drop in the morning. O2 have known since yesterday morning this wasnt going to happen yet chose to not say anything to the people who actually keep this company going. Us. 

Samsung will have told them yesterday morning what the issue was. I know its not your fault but, in the day and age it takes seconds to get information. Not 2 days.

[Anonymous]

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@Anonymous wrote:

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@Anonymous wrote:

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The straight answer quite simply is: "We were expecting it to on Friday and are working with Samsung to figure out what went wrong and will update ASAP". I'm not sure what else we could say until we're completely sure the next update we give you is correct.

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The update was due yesteday. Most updates drop in the morning. O2 have known since yesterday morning this wasnt going to happen yet chose to not say anything to the people who actually keep this company going. Us. 

Samsung will have told them yesterday morning what the issue was. I know its not your fault but, in the day and age it takes seconds to get information. Not 2 days.

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I'd be curious to see where you had that information from, Neo and would love to see proof of that. I checked 3 times yesterday and was told we would get the update yesterday, but you might be better informed than I am. 

At the risk of sounding like a broken record; we're trying to find out what happened and once we'll know, I'll let you know. 

[macblank]

Please remember Leonard and Toby are not O2 staff. They are here.to try to act as a go between. If O2 won't/don't give them any information then they are flying.in the dark just like us.

[Anonymous]

Bored Now. Goodnight xxx

[Anonymous]

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@macblank wrote:
Please remember Leonard and Toby are not O2 staff. They are here.to try to act as a go between. If O2 won't/don't give them any information then they are flying.in the dark just like us.

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I realise this - So WHY are O2 not bothering to talk to us? - Really bored now. Goodnight xxx