Open Kies and connect the phone with your data cable. Your PC should start loading the phone drivers (It may take a few mins). After that you can close Kies and copy files in windows explorer or stay in Kies and use the Import / Export options.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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