on 14-01-2016 18:42
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on 14-01-2016 18:42
Newbie seeking some advice. Recently bought a Samsung Galaxy S6 but had to return the original one due to a fault. When I sought an unlock code for the new device I was sent the unlock code for the original device by customer service. I entered it thrice without realising the error which led to the phone becoming permanently locked to O2. I have since received the right unlock code but keep getting 'nerwork unlock unsuccessful' error on using it. Have been it touch with Customer Services who have not been very helpful (quite rude and aggressive in fact) and have told me there is little they can do. I travel frequently and have to unlock the phone for use abroad. Although I have lodged a complaint with O2, I doubt it's going to get me anywhere so I was wondering if experienced members are aware of any fixes for the problem? Is there any point in approaching Samsung directly or perhaps an unlocking service on Ebay etc?
Thanks in advance
Kris
Solved! Go to Solution.
on 14-01-2016 19:42
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on 14-01-2016 19:42
I had requested an unlock code for the original device which I had used to unlock it several weeks ago-when it was replaced, I made a request for an unlock code for the new device. When the email containing the unlock code went astray, I contacted live chat on the 12th to request that it be resent. He, however, sent me an email (dated the 12th) with the unlock code for my old device, which I entered thrice with predictable results. I have since been sent the correct unlock for the current device, which wouldn't work since the phone now appears to be permanently locked to O2
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on 14-01-2016 19:43
on 14-01-2016 19:45
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on 14-01-2016 19:45
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on 14-01-2016 19:45
on 14-01-2016 19:49
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on 14-01-2016 19:49
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on 14-01-2016 19:54
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on 14-01-2016 20:23
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on 14-01-2016 20:23
@viridis wrote:
Simlock is on a different partition I believe so, no, it wont help.
Yes correct. Unfortunately the area that stores the sim lock info is the same as the IMEI and is not touched by rooting or flashing.
You "could" edit the file with a hex editing app or you could beg Samsung for help if O2 won't play ball with you.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
on 14-01-2016 20:23
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on 14-01-2016 20:23
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on 14-01-2016 20:32
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on 14-01-2016 20:32
on 14-01-2016 20:32
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on 14-01-2016 20:32