Samsung Galaxy S6 permanent network lock

[Anonymous]

Hi,
Newbie seeking some advice. Recently bought a Samsung Galaxy S6 but had to return the original one due to a fault. When I sought an unlock code for the new device I was sent the unlock code for the original device by customer service. I entered it thrice without realising the error which led to the phone becoming permanently locked to O2. I have since received the right unlock code but keep getting 'nerwork unlock unsuccessful' error on using it. Have been it touch with Customer Services who have not been very helpful (quite rude and aggressive in fact) and have told me there is little they can do. I travel frequently and have to unlock the phone for use abroad. Although I have lodged a complaint with O2, I doubt it's going to get me anywhere so I was wondering if experienced members are aware of any fixes for the problem? Is there any point in approaching Samsung directly or perhaps an unlocking service on Ebay etc?

Thanks in advance

Kris

[Anonymous]

@viridis this must have been the old method since there was no such warning. I requested the code over live chat and thankfully saved the transcript which clearly establishes that I was sent the wrong code

[viridis]

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@Anonymous wrote:
@viridis this must have been the old method since there was no such warning. I requested the code over live chat and thankfully saved the transcript which clearly establishes that I was sent the wrong code

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How did you originally apply for the unlock. ..?

How did you apply secondly?

[Anonymous]

@viridis applied through live chat on both occasions..

[MI5]

Did your email not look like this?

[viridis]

And on both occasions you have your current imei, obtained from where?

[viridis]

My emails for unlock codes match yours @MI5, latest one from 2 weeks ago

[viridis]

[Anonymous]

@Anonymous It did and if I had been attentive enough I would have noticed that the IMEI didn't match the device. However, the email sent on my request did not contain the warning about the 3 entry thing although it looked exactly the same in all othet respects (received from mycare etc). The (very aggressive) customer agent I spoke to today suggested that it might have been cut and pasted from the old email leaving the warning bit out.But his view was that I should have known about the risks anyway from the unlock instructions for my original (faulty) device

[MI5]

That's what I thought, so unfortunately it appears the responsibility is with the customer to check the details are correct before preceding 😞

[MI5]

I'd still press the complaints route though in the hope they did something for me.