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Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

Anonymous
Not applicable

I've had my S4 mini for about 2 years but this morning it has started getting stuck in a shutdown/restart loop but only when the wifi or mobile data is switched on. If they are off it still works as a normal phone with no problems.

 

I suspect an app is trying to download an update and that is causing the problem, but I've got no idea how to check or how to stop it from happening. Any suggestions?

Message 1 of 27
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Anonymous
Not applicable

sorry, how do i do that?

Message 21 of 27
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MI5
Level 94: Supreme
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Registered:
By going into recovery menu.
Details earlier in the thread.
Or from Settings Menu
Settings >Backup and reset but I prefer to use recovery mode.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 22 of 27
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Anonymous
Not applicable

im guessing everything will need backed up before doing that?

 

Message 23 of 27
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MI5
Level 94: Supreme
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Registered:

@Anonymous wrote:

im guessing everything will need backed up before doing that?

 


Yeah, have you read from the start of this thread?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 24 of 27
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Anonymous
Not applicable

Hi MI5, Thanks for your help - I did a factory restore and everything is working fine now. Smiley Very Happy

Message 25 of 27
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MI5
Level 94: Supreme
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Registered:
Good news mate - I guess it was the boot sector that got corrupted somehow 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 26 of 27
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Anonymous
Not applicable

Great stuff @AC1! Good to hear you could solve your problem with the community help!

@stu1, please follow the advice by @MI5 in the thread and let us know if need more help

Message 27 of 27
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