Solved: S6 Edge still not activated

Anonymous · ‎22-09-2015

Bought my S6 Edge yesterday and some 21 hrs later the sim has still not activated and switched over from my S4 - in the past this has happened almost immediately but I know sometimes you have to give it time......but 21 hours?????

MI5 · ‎22-09-2015

Have you activated the sim swap yet ?
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

viridis · ‎22-09-2015

Have you preformed a sim swap?
O2.co.uk/swapmysim

MI5 · ‎22-09-2015

Have you activated the sim swap yet ?
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2015

Hmmmmm nope.......off to try that!

MI5 · ‎22-09-2015

@Anonymous wrote:
Hmmmmm nope.......off to try that!

It should help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-09-2015

Problem solved guys, thanks for that!

MI5 · ‎22-09-2015

Nice and easy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎22-09-2015

Couldn't get easier than that. .

Anonymous · ‎22-09-2015

Very easy - thank you! Shame O2 didn't point that out - I'm actually not a stupid person but feel like it now lol!

viridis · ‎22-09-2015

It's one of those things where, if you don't know, you couldn't be expected to do it.
O2 should have informed you better

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