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S6 Edge still not activated

Anonymous
Not applicable

Bought my S6 Edge yesterday and some 21 hrs later the sim has still not activated and switched over from my S4 - in the past this has happened almost immediately but I know sometimes you have to give it time......but 21 hours?????

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MI5
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Have you activated the sim swap yet ?
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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viridis
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Have you preformed a sim swap?
O2.co.uk/swapmysim
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MI5
Level 94: Supreme
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Have you activated the sim swap yet ?
http://swapmysim.o2.co.uk/
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 24
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Anonymous
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Hmmmmm nope.......off to try that!

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MI5
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@Anonymous wrote:

Hmmmmm nope.......off to try that!


It should help slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 24
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Anonymous
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Problem solved guys, thanks for that! Fantastic

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MI5
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Nice and easy slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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viridis
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Couldn't get easier than that. .
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Anonymous
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Very easy - thank you! Shame O2 didn't point that out - I'm actually not a stupid person but feel like it now lol!

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viridis
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It's one of those things where, if you don't know, you couldn't be expected to do it.
O2 should have informed you better
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