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Samsung Galaxy S4 mini - stuck in a shutdown/restart loop

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Anonymous
Not applicable

on ‎22-09-2015 09:35

on ‎22-09-2015 09:35

I've had my S4 mini for about 2 years but this morning it has started getting stuck in a shutdown/restart loop but only when the wifi or mobile data is switched on. If they are off it still works as a normal phone with no problems.

 

I suspect an app is trying to download an update and that is causing the problem, but I've got no idea how to check or how to stop it from happening. Any suggestions?

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Anonymous
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In response to MI5

on ‎22-09-2015 12:41

on ‎22-09-2015 12:41

sorry, how do i do that?

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MI5
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on ‎22-09-2015 12:47

on ‎22-09-2015 12:47

By going into recovery menu.
Details earlier in the thread.
Or from Settings Menu
Settings >Backup and reset but I prefer to use recovery mode.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎22-09-2015 12:58

on ‎22-09-2015 12:58

im guessing everything will need backed up before doing that?

 

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MI5
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on ‎22-09-2015 13:17

on ‎22-09-2015 13:17

@Anonymous wrote:

im guessing everything will need backed up before doing that?

 

Yeah, have you read from the start of this thread?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎23-09-2015 09:16

on ‎23-09-2015 09:16

Hi MI5, Thanks for your help - I did a factory restore and everything is working fine now. Smiley Very Happy

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MI5
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on ‎23-09-2015 09:24

on ‎23-09-2015 09:24

Good news mate - I guess it was the boot sector that got corrupted somehow 😞
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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on ‎23-09-2015 11:27

on ‎23-09-2015 11:27

Great stuff @AC1! Good to hear you could solve your problem with the community help!

@stu1, please follow the advice by @MI5 in the thread and let us know if need more help

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