Samsung Galaxy Note 3 screen went suddenly went blank O2 want £229 to fix!!!!

[Anonymous]

I have a note 3 and I am very careful with my phones, my latest was a replacement for my previous note 3 that went wrong. I have never dropoed , y phone ever! I was using it one morning put it up on the side and came back 2 mins later to find the screen had gone blank but I could still hear sound.

As I am aware that accidental damage is not covered under warranty I would not have sent it off for repair if I knew that was even slightly a possibility but  I go on today to check my repair and low and behold the repair centre is saying device out of warranty quotation being made.

Apparently there is damage to the LCD but the bloke on the phone wasn't very descriptive of the damage and they want £229 to repair my phone.

Anyone else had this problem with the note 3?

[MI5 · Accepted solution]

You can ask for the phone to be returned to you and get a second opinion on the fault, which, tbh, sounds like the best thing to do in this situation.

[Anonymous]

Hi

I too would ask for it back and approach Samsung Uk Support.