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LG G2 wifi/hotspot problems

Anonymous
Not applicable

I bought an LG G2 from O2 which arrived yesterday. The wifi sometimes refused to turn on. I went to an O2 store and the staff got the wifi to turn on by going into internal storage via apps settings. Wifi worked ok for an hour but I've had to clear the cache again to make it work.

I've done a factory reset and updated the system to no avail.


Surely this isn't right? I've never had to clear the cache for my S3 which I've had since August 2012!

 

Anyone had any issues?

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Anonymous
Not applicable

It just disconnected randomly. That's it- I'm phoning 202 and demanding a replacement

View solution in original post

Message 10 of 20
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19 REPLIES 19

Anonymous
Not applicable
Have you tried a hard reset as a last resort ?

Although as it's under 7 days old I'd possibly be looking at wanting it swapped out.
Message 2 of 20
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Anonymous
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Yes I have- you replied just before I edited my orignal post!

Message 3 of 20
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Anonymous
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Lol.

Well it's up to you to act before the cooling off period ends.

O2 help link.
http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...
Message 4 of 20
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MI5
Level 94: Supreme
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Registered:
Clearly faulty so don't settle for anything less than a replacement.
I had a similar problem with a device recently which was a faulty wifi module.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 20
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Anonymous
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How did you get a replacement?

Message 6 of 20
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MI5
Level 94: Supreme
  • 150595 Posts
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Registered:
Go to the store and tell them it doesn't work, is not fit for purpose and ask. If they say no, refuse to leave until they do :wink:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 20
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Anonymous
Not applicable
Look at my link so see o2's own T&C.

Take that with you and ensure they replace it for you.
Message 8 of 20
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Anonymous
Not applicable

Interestingly it is working now- I'm tethering now to test it. It's working ok but I'll give it one last chance. If I'm unable to use wifi/hotspot again I'll return it immediately for a replacement. I'd rather not have to replace it 

Message 9 of 20
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Anonymous
Not applicable

It just disconnected randomly. That's it- I'm phoning 202 and demanding a replacement

Message 10 of 20
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