Solved: Samsung Buds promotion

Anonymous · ‎30-01-2021

When claiming the buds live with the Samsung s21 Ultra are you able to choose the colour?

MI5 · ‎30-01-2021

@Anonymous

The offer is for black buds only.

https://www.samsung.com/ie/galaxy-s21-buds-offer/terms/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-01-2021

@Anonymous

The offer is for black buds only.

https://www.samsung.com/ie/galaxy-s21-buds-offer/terms/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎31-01-2021

@MI5 thank you

MI5 · ‎31-01-2021

No problem

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ROB27 · ‎01-02-2021

Will I have a problem claiming the buds Pro and tag from my ultra 512gb since it only came today and I pre ordered on 19th.

But on the order it shows 31st Jan

Cheers.

MI5 · ‎01-02-2021

@ROB27

It's not a problem as long as you pre-ordered within the promotion period.

The delivery date is irrelevant.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ROB27 · ‎02-02-2021

OK so I applied for the promotion and just got this...

So no info in the email why. And I applied for the correct promotion. I don't get it.

Unfortunately, it doesn't appear you are eligible to take part in this promotion. You can find more information in your email.

For more information, visit our Help & Support page or see our Terms & Conditions.

Although you might not have been successful this time, it's worth keeping an eye on our website. We are running new promotions all the time. The right promotion for you might be just around the corner. To see all our current promotions, please visit our website.

MI5 · ‎02-02-2021

@ROB27

This one?

https://20203.samsungpromotions.claims/janpreorder

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ROB27 · ‎02-02-2021

That's the one

MI5 · ‎02-02-2021

@ROB27

I'd ask O2 to give me proof of my order clearly showing the date you pre-ordered if that isn't clear on thre order in your MyO2?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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