Samsung Buds promotion

[Emz89]

When claiming the buds live with the Samsung s21 Ultra are you able to choose the colour?

[ROB27]

@MI5 Yea thanks, will try and contact them. The only date on the slip was 31st when the phone was sent out.

I can't be the only one with this issue?

[MI5]

I think you're the first we've heard from but yes, potentially many others.

[ROB27]

Called Samsung claims line.

Ive just sent them the original email from preorder so hopefully will get somewhere this time.

Email from claims dept.

Good Afternoon,
Thank you for your call.

Please attach the order confirmation dated 19th of January, so we can have your claim reviewed.

The claim had originally been rejected as the attached document was dated 31st of January, apologies.

[MI5]

Fingers crossed for you...

[ROB27]

Its been validated! yay.

Still not sure why i got sent just the dispatch form!  hopefully i was just the unlucky one.

Thanks for your help.  

[MI5]

Hey @ROB27 

Great news.

Really pleased for you

[Emz89]

Yay my buds are on the way