Samsung Buds promotion

[Emz89]

When claiming the buds live with the Samsung s21 Ultra are you able to choose the colour?

[MI5 · Accepted solution]

@Emz89 

The offer is for black buds only.

https://www.samsung.com/ie/galaxy-s21-buds-offer/terms/

[Emz89]

@MI5 thank you

[MI5]

No problem

[ROB27]

Will I have a problem claiming the buds Pro and tag from my ultra 512gb since it only came today and I pre ordered on 19th.

But on the order it shows 31st Jan

Cheers.

[MI5]

@ROB27 

It's not a problem as long as you pre-ordered within the promotion period.

The delivery date is irrelevant.

[ROB27]

OK so I applied for the promotion and just got this...

So no info in the email why. And I applied for the correct promotion. I don't get it.

Unfortunately, it doesn't appear you are eligible to take part in this promotion. You can find more information in your email.

For more information, visit our Help & Support page or see our Terms & Conditions.

Although you might not have been successful this time, it's worth keeping an eye on our website. We are running new promotions all the time. The right promotion for you might be just around the corner. To see all our current promotions, please visit our website.

[MI5]

@ROB27 

This one? 

https://20203.samsungpromotions.claims/janpreorder

[ROB27]

That's the one

[MI5]

@ROB27 

I'd ask O2 to give me proof of my order clearly showing the date you pre-ordered if that isn't clear on thre order in your MyO2?