Solved: Re: S5 neo unusable after update

Anonymous · ‎10-05-2016

My S5 neo was awesome. Fast, slick, could run any app I threw at it. Then the Samsung update came along touting new security updates so I duly updated. Now it is so laggy it's nigh on unusable. I can't answer calls quick enough. Changing home screens takes at least 5 seconds. I can't go back to previous android so what can I do? It is only 6 months on to a 2 year contract.

MI5 · ‎10-05-2016

Back up and factory reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎10-05-2016

Back up and factory reset.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎11-05-2016

Hi @Anonymous welcome to the forums! Please give MI5's suggestion a go and let us know how you get on.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎11-05-2016

Thanks @mi5. It worked. Wasn't as much hassle as I feared to back everything up and reinstall as it does most things for you. Phone is back to how it was.

MI5 · ‎12-05-2016

Pleased to hear that mate.
It's always advisable after a major software update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎12-05-2016

Good to hear @Anonymous and good work as always @MI5!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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S5 neo unusable after update

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