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Repair

Hobbo
Level 1: Joiner
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on ‎17-10-2018 14:24

on ‎17-10-2018 14:24

I have sent my one plus 5 for repair as the phone would not charge and apparently it's under warranty. The shop sent it and I received a text message today telling me they have received the phone at the repair place. Does anyone know a rough idea of when I will get it back? Cheers
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liggerz87
Level 20: Radiant
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on ‎17-10-2018 14:30

on ‎17-10-2018 14:30

Be lucky if you don't get reply back saying screen smashed I think it can take 2 to 3 weeks maybe a month don't hold me on it wait for others to reply
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jonsie
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In response to liggerz87
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on ‎17-10-2018 14:35

on ‎17-10-2018 14:35

If it's a simple repair them about ten working days from sending it in. Hopefully they don't say it's water damage and not covered under warranty!

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Anonymous
Not applicable

on ‎17-10-2018 14:53

on ‎17-10-2018 14:53

Usually a 3-4 day turnaround but we usually advise you go straight to the manufacturer not O2 repair 

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MI5
Level 94: Supreme
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on ‎17-10-2018 15:02

on ‎17-10-2018 15:02

Your best course of action is to call repairs and ask them how long it will take.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Bambino
Level 86: Prestigious
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on ‎17-10-2018 15:03

on ‎17-10-2018 15:03

@Hobbo If O2 repairs do not resolve your issue, here is the link to OnePlus customer support: https://support.oneplus.com/

I DO NOT WORK FOR O2



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Anonymous
Not applicable

on ‎17-10-2018 18:02

on ‎17-10-2018 18:02

They may not touch it if o2 have already been at it
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