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Level 1: Joiner
Posts: 1
Registered: ‎17-10-2018

Repair

I have sent my one plus 5 for repair as the phone would not charge and apparently it's under warranty. The shop sent it and I received a text message today telling me they have received the phone at the repair place. Does anyone know a rough idea of when I will get it back? Cheers
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Level 17: Luminescent
Posts: 1,003
Registered: ‎22-04-2017

Re: Repair

Be lucky if you don't get reply back saying screen smashed I think it can take 2 to 3 weeks maybe a month don't hold me on it wait for others to reply
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Posts: 79,799
Topics: 570
Solutions: 3,796
Registered: ‎04-01-2009

Re: Repair

If it's a simple repair them about ten working days from sending it in. Hopefully they don't say it's water damage and not covered under warranty!

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Anonymous
Posts: 0

Re: Repair

Usually a 3-4 day turnaround but we usually advise you go straight to the manufacturer not O2 repair 

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Posts: 98,915
Topics: 546
Solutions: 12,459
Registered: ‎04-04-2012

Re: Repair

Your best course of action is to call repairs and ask them how long it will take.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 66: Unequalled
Posts: 14,648
Registered: ‎31-03-2010

Re: Repair

@Hobbo If O2 repairs do not resolve your issue, here is the link to OnePlus customer support: https://support.oneplus.com/

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: Repair

They may not touch it if o2 have already been at it