Registering/connecting Samsung s5

[Anonymous]

Bought a new s5 yesterday at the Glos shop and had the sim put in by the guru there. Charged and tried the phone today but it will not work on voice, data (samsung Manuel)has downloaded fine. I cannot find a straightforward way to get the phone to register on O2. It searches for ages but then says unable to 'connect try later'. My partners iphone is indicating a reasonable O2 signal. I have restricted the connection to 3G, there is no 4g around here. Any help gratefully received

[Anonymous]

Did they perform the sim swap in store if you moved from one size to another size sim card. Try turning the phone off and on if so to re boot it.

If not then perform the swap yourself  http://swapmysim.o2.co.uk

[Anonymous · Accepted solution]

If the data is working fine then the sim swap is either still in progress then turn the phone on & off again. I'd that isn't the case then try a new sim from your O2 store where you purchased the phone from as the sim maybe faulty

[MI5]

Is this an upgrade or a new connection?
You can call CS on 202 or 0344 8090202 (contract) or 4445 or 0344 8090222 (PAYG) from your partners phone to discuss the problem with yours.

[Anonymous]

All sorted through switch off, remove sim, replace & switch on. Thanks for everyone's help

[MI5]

No worries, glad you're sorted

[Anonymous]

Your welcome, a good outcome

[jonsie]

Nice one @Anonymous 

[Anonymous]

Thanks @jonsie

[Anonymous]

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@Anonymous wrote:
All sorted through switch off, remove sim, replace & switch on. Thanks for everyone's help

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You're welcome @Anonymous 

Glad turning it off and on as indicated as I initially mentioned worked for you.