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Problem with 4g connection

Anonymous
Not applicable

on ‎11-11-2017 11:55

on ‎11-11-2017 11:55

I recently bought a Sony xperia xa1. Since the very beginning I had problems making phone calls over Skype using my broadband data. I use Skype often ringing abroad and it's very frustrating. Whenever I try to make a call I get disconnected because 'Internet connection is too weak'. I could have 4 bars of signal, yet I can't make a call. There is no problem using WiFi though. Is this a device fault?
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MI5
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on ‎15-01-2018 14:10

on ‎15-01-2018 14:10

No one would be at all surprised if they did.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎15-01-2018 16:58

on ‎15-01-2018 16:58

If its fine through a VPN then it would seem to be a plausible explanation. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
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