This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Problem with 4g connection

Anonymous
Not applicable

on ‎11-11-2017 11:55

on ‎11-11-2017 11:55

I recently bought a Sony xperia xa1. Since the very beginning I had problems making phone calls over Skype using my broadband data. I use Skype often ringing abroad and it's very frustrating. Whenever I try to make a call I get disconnected because 'Internet connection is too weak'. I could have 4 bars of signal, yet I can't make a call. There is no problem using WiFi though. Is this a device fault?
Message 1 of 22
4,752 Views
0 Kudos
21 REPLIES 21

MI5
Level 94: Supreme
In response to Anonymous
  • 144183 Posts
  • 634 Topics
  • 27632 Solutions
Registered:

on ‎15-01-2018 14:10

on ‎15-01-2018 14:10

No one would be at all surprised if they did.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 21 of 22
550 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 93186 Posts
  • 609 Topics
  • 6967 Solutions
Registered:

on ‎15-01-2018 16:58

on ‎15-01-2018 16:58

If its fine through a VPN then it would seem to be a plausible explanation. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 22 of 22
544 Views
0 Kudos
Top Kudoed Authors
View All
Top