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Anonymous
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Cancellation

[ Edited ]

I want to cancel my contract on my mobile number xxxxxxxxxxx with immediate effect.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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Posts: 101,925
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Registered: ‎04-04-2012

Re: Cancellation

@Anonymous you need to contact customer services to do this on 202

Guide here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Please also remove your number as the forum is public.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Registered: ‎04-01-2009

Re: Cancellation

It can't be done with immediate effect @Anonymous You need to read the link given above and understand about possible fees.

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Re: Cancellation

[ Edited ]

It does amaze me sometimes that people think they can just post a statement, totally oblivious to the fact that they have a contract they are obliged to take care of, and that it isn't something they can just walk away from simply by posting on here.

I DO NOT WORK FOR O2



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Re: Cancellation


@Bambino wrote:

It does amaze me sometimes that people think they can just post a statement, totally oblivious to the fact that they have a contract they are obliged to take care of, and that it isn't something they can just walk away from simply by posting on here.


That's because people don't read the T&Cs before signing a contract. It's not just O2 either. I've seen it with John Lewis, Waitrose, M&S, Amazon etc etc. Everybody's in a hurry these days: they rush into a contract and then expect to rush out of that contract before completing the terms and conditions of said contract. 

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Posts: 80,280
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Registered: ‎04-01-2009

Re: Cancellation

Exactly that @Glory1 and @Bambino, it's really amazing how many people don't read them until it's time to get out of a contract they can't afford or all their friends are on much better tariffs at lower costs. Even then I many seem to think they can change straightaway by just giving  a days notice and going with a new network tomorrow.. I'm not saying this is the reason the OP has decided he needs to end the contract today......😉

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Re: Cancellation

Let's hope the OP reads this thread and doesn't cancel his DD based solely on his post. Otherwise he'll wind up being chased by O2 for unpaid bills which will affect his credit rating.
Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Posts: 87,968
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Registered: ‎14-01-2013

Re: Cancellation

Also, I hope @Anonymous comes back to read these comments. It's quite apparent from his one and only post  that  he/she thinks they are talking to customer services instead of a community forum...Smiley Sad

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Posts: 101,925
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Registered: ‎04-04-2012

Re: Cancellation

They were tagged last night so they will have got the emails then.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 87,968
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Registered: ‎14-01-2013

Re: Cancellation


@MI5 wrote:
They were tagged last night so they will have got the emails then.

Let's hope they were read then...

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