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Level 2: Apprentice
Posts: 14
Registered: ‎30-09-2014
Accepted Solution

Galaxy S7 unlock question

Hi All.

 

I've just upgraded to a new phone on pay monthly (Galaxy S8) and I've requested my current S7 to be unlocked using the My O2 app.

 

I take it I don't need to leave the sim in the S7 until it's unlocked , keen to start using the new phone Smiley Happy

 

Thanks,

CJ

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Posts: 88,007
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Registered: ‎14-01-2013

Re: Galaxy S7 unlock question

[ Edited ]
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Level 2: Apprentice
Posts: 14
Registered: ‎30-09-2014

Re: Galaxy S7 unlock question


@Cleoriff wrote:

Hi @CJ_Blue A guide to unlocking here https://community.o2.co.uk/t5/How-to-guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

 


Thanks , I did read through the guides and the unlock's requested. Just not clear what happens next - I'm not in a rush for the unlock I just don't want to mess it up.

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Posts: 88,007
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Registered: ‎14-01-2013

Re: Galaxy S7 unlock question

Once it's unlocked O2 will send you a text to let you know https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

It could take 24-48hrs.

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Re: Galaxy S7 unlock question

[ Edited ]

You don't need to have the sim in the phone. You should receive the unlock code by email and when you put in another network sim it will ask you to enter the code. After that the phone is unlocked. If you are passing the phone on just give them the unlock code.

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Community Manager
Posts: 6,989
Registered: ‎23-07-2014

Re: Galaxy S7 unlock question

Hey @CJ_Blue Good morning! I'd love to know how you're liking the S8 if you've tried it yet?

 

Good info above from our members about the unlocking process (thanks @Cleoriff and @jonsie!), please take a look and let us know if you have any further questions. Smiley Happy 

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Level 2: Apprentice
Posts: 14
Registered: ‎30-09-2014

Re: Galaxy S7 unlock question


@jonsie wrote:

You don't need to have the sim in the phone. You should receive the unlock code by email and when you put in another network sim it will ask you to enter the code. After that the phone is unlocked. If you are passing the phone on just give them the unlock code.


Thanks , I'm passing the S7 on so I'll wait for the code Smiley Happy

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Level 2: Apprentice
Posts: 14
Registered: ‎30-09-2014

Re: Galaxy S7 unlock question


@Marjo wrote:

Hey @CJ_Blue Good morning! I'd love to know how you're liking the S8 if you've tried it yet?

 

Good info above from our members about the unlocking process (thanks @Cleoriff and @jonsie!), please take a look and let us know if you have any further questions. Smiley Happy 


Morning @MarjoSmiley Happy I setup the S8 yesterday evening, lovely phone, I was impressed with the S7 when I got it and I think that the S8 so far is an improvement on that, be interested to see what Samsung come out with next.

 

Thanks for all the replies from everyone, nice to get a good welcome Smiley Happy

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Community Manager
Posts: 6,989
Registered: ‎23-07-2014

Re: Galaxy S7 unlock question


@CJ_Blue wrote:

@Marjo wrote:

Hey @CJ_Blue Good morning! I'd love to know how you're liking the S8 if you've tried it yet?

 

Good info above from our members about the unlocking process (thanks @Cleoriff and @jonsie!), please take a look and let us know if you have any further questions. Smiley Happy 


Morning @MarjoSmiley Happy I setup the S8 yesterday evening, lovely phone, I was impressed with the S7 when I got it and I think that the S8 so far is an improvement on that, be interested to see what Samsung come out with next.

 

Thanks for all the replies from everyone, nice to get a good welcome Smiley Happy


Great to hear you're liking the S8 @CJ_Blue! Smiley Happy 

Hope to see you around on the forum sometimes!

 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
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Level 2: Apprentice
Posts: 14
Registered: ‎30-09-2014

Re: Galaxy S7 unlock question

Just popped back to say I got the unlock code by email this evening so just under 24 hrs for a response and now I have the code ready for when it's needed and I can enjoy playing with the S8 Smiley Happy