Play Store not working on WIFI

[Anonymous]

Since the Marshmallow update neither my wifes or my Samsung Galaxy A3 Play Store works on WIFI. Its fine on Mobile Data but on WIFI gives a connection timed out error.

We have tried the clearing cache, data etc. I even rest my phone back to factory default and still the same.

I went to a friends house and using their WIFI the Play Store worked so it must be something to do with my WIFI setup.

My router was failrly old so I have replaced with a new Netgear WIFI router - better speed and coverage and occasionally the Play Store has worked on WIFI on my phone but not the wifes.

Has anyone any clues, help, etc. as I cannot keep using my mobile data to update the phone or get new apps and using someone elses WIFI is not an answer.

[Anonymous]

Samsung support was awful - they did not care about me as a customer and just came out with the parrot statement `do a factory reset every time they were contacted - even though I stated that I had done this before.. They get a 0/10 for rubbish uncaring support, I did not state they got the score due to the issue - but hey if you think Samsung are great then so be it - I am trying to be helpful here. Do not bother replying to this statement as I have now left O2 I was just updating the item for others.

Netgear have come back to me and they have stated that it was related to the firmware versions my older routers being out of or coming out of support. It does show that its worth updating routers not only for security and speed but also ensuring they work with the latest technology.

[jonsie]

Yes any issues on only home wifi and we should be chasing the ISP.