Solved: Phone upgrade

Anonymous · ‎29-09-2017

Hi,

I have an huawei phone which is now faulty. Can you confirm whether I am able to claim a free upgrade? Also I am concerned that I will not be able to transfer photos from my old phone to a new phone - will this be possible?

Thanks

Anthony

MI5 · ‎29-09-2017

You need to check your MyO2 for upgrade eligibility and it's easy to transfer photos once we know which the new device is http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎29-09-2017

You need to check your MyO2 for upgrade eligibility and it's easy to transfer photos once we know which the new device is http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎02-10-2017

Hey @Anonymous did you find out if you're able to upgrade yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Anonymous · ‎02-10-2017

Transferring photos is easy assuming a few things
1) you have a Google account signed into your old device
2) you use Google photos
3) it's set to auto backup

Log into you new device and Google photos and they will all still be there

Let me know if you need more help i can talk you through it step by step

Martin-O2 · ‎03-10-2017

Thanks for sharing your advice @Anonymous! Very useful.

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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