cancel
Showing results for 
Search instead for 
Did you mean: 

Phone upgrade

Anonymous
Not applicable

Hi,

 

I have an huawei phone which is now faulty. Can you confirm whether I am able to claim a free upgrade? Also I am concerned that I will not be able to transfer photos from my old phone to a new phone - will this be possible?

 

Thanks


Anthony

Message 1 of 5
1,838 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:
You need to check your MyO2 for upgrade eligibility and it's easy to transfer photos once we know which the new device is http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
1,835 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 120804 Posts
  • 605 Topics
  • 18232 Solutions
Registered:
You need to check your MyO2 for upgrade eligibility and it's easy to transfer photos once we know which the new device is http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 5
1,836 Views

Martin-O2
Community Manager
Community Manager
  • 7791 Posts
  • 734 Topics
  • 90 Solutions
Registered:

Hey @Anonymous did you find out if you're able to upgrade yet? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 3 of 5
1,734 Views

Anonymous
Not applicable
Transferring photos is easy assuming a few things
1) you have a Google account signed into your old device
2) you use Google photos
3) it's set to auto backup

Log into you new device and Google photos and they will all still be there

Let me know if you need more help i can talk you through it step by step

Message 4 of 5
1,724 Views

Martin-O2
  • 7791 Posts
  • 734 Topics
  • 90 Solutions
Registered:

Thanks for sharing your advice @Anonymous! Very useful. slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 5 of 5
1,702 Views