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Phone switched off please help

Anonymous
Not applicable
my phone had battery life and I was using it, it suddenly switched off and will not turn Back on I've tried charging it but it will not even charge anymore someone help. It's a Sony Xperia m2
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viridis
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Try holding the reset button down for five seconds until it vibrates 3 times. Do this whilst plugged into charger and after being connected to charger for at least an hour.
If this fails, contact Sony for service.

View solution in original post

Message 8 of 12
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MI5
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Which phone have you got?

Edit as I've just seen your edit...

Try pushing the reset button under the sim flap I think on that phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 12
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Anonymous
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I did try this but still nothing at all is there a certain amount of time I should hold it for, do I need to leave my sim in?
Message 3 of 12
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MI5
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It's just a push of the button
http://sony-xperia.mobi/eng/sony-xperia-m2/293-how-to-reset-sony-xperia-m2-m2-dual-restart-button-on...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 12
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MI5
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Try leaving it connected to charger over night and if still nothing contact Sony for a repair.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 12
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Anonymous
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Maybe our Sony expert @viridis maybe able to suggest something if he pops up
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Cleoriff
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@Anonymous wrote:
Maybe our Sony expert @viridis maybe able to suggest something if he pops up

Pops up @Anonymous ? Is he a Jack in the Box then? Happy Dance

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Message 7 of 12
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viridis
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Try holding the reset button down for five seconds until it vibrates 3 times. Do this whilst plugged into charger and after being connected to charger for at least an hour.
If this fails, contact Sony for service.
Message 8 of 12
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Anonymous
Not applicable
See I told you @Cleoriff
Message 9 of 12
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Cleoriff
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@Anonymous wrote:
See I told you @Cleoriff

I had no doubt @Anonymous The Viridis always comes when called wink

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Message 10 of 12
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