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Anonymous
Posts: 0

Phone replacement

[ Edited ]

I am getting nowhere with 02...and I have been trying since March to get this resolved , will someone please sort this out.. It concerns:1) a replacement HTC phone and b) a credit for £70.

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Posts: 104,436
Topics: 552
Solutions: 13,506
Registered: ‎04-04-2012

Re: Phone replacement

No one here from CS I'm afraid.
@Toby can liaise with the right dept and may contact you for more info but the correct route for you to take is CS then complaints http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 11,573
Registered: ‎13-08-2012

Re: Phone replacement

Hi @Anonymous,

Please send me a PM and we can have a chat about this.

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Anonymous
Posts: 0

Re: Phone replacement

[ Edited ]

 

 

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Anonymous
Posts: 0

Re: Phone replacement

[ Edited ]

:-(