Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Android

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

can't view my bill.

I updated my sim contract to a phone contract and I can't view my new bill "my 02" is just showing me my old bill. How do I sort this out I've been to an 02 shop but they couldn't help me any ideas please???
Highlighted
Level 47: Going Places
Posts: 5,898
Registered: ‎26-03-2014

Re: can't view my bill.

Should you have your first bill already? If not, then it won't show up in My o2 yet.

 

Also, did you keep your number when you switched? If you didn't, then you need to make sure My o2 is showing the correct number when you log in.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: can't view my bill.

Call CS on 202 as you may have a new log in for the new account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Anonymous
Posts: 0

Re: can't view my bill.

The new bill wouldn't have been produced yet so it wouldn't show up I assume 

Highlighted
Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: can't view my bill.

@Anonymous How long ago did you change contract? If it's only recently, it's very likely that the system just hasn't updated yet. By all means contact customer service, but don't be too concerned yet if you only just changed over.

I DO NOT WORK FOR O2



Funniest-Thread-2
Highlighted
Anonymous
Posts: 0

Re: can't view my bill.

Hi @Anonymous are you now able to view your bill?
Highlighted
Anonymous
Posts: 0

Re: can't view my bill.

hi I want to know when contract will End as am out of the UK and don't have the contract with me
Highlighted
Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: can't view my bill.


@Anonymous wrote:
hi I want to know when contract will End as am out of the UK and don't have the contract with me

See answer on your duplicate post.

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/when-my-contract-ends/m-p/1008986#M118363

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)