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Anonymous
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Text Messaging Issue with Microsoft Lumia 650.

Hi,

I have an issue with my Lumia 650 purchased recently.

The phone runs an 02 pay monthly SIM & is set to that under Mobile Operator Settings.

However, the SMS centre number keeps defaulting back to a pay & go number ending "2035".

This prevents me from sending text messages.

The correct SMS centre number for pay monthly ends "0332". I can change this manually but within

a couple of hours the phone automatically changes this number to "2035" & I'm back to square one!

My service provide has confirmed that the network settings are correct for text messages & advised that it is the phone that keeps changing the SMS Centre Number.

How can I change this number permanently in my phone????

Many thanks,

 

Rod.

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Text Messaging Issue with Microsoft Lumia 650.

You have a PAYG sim card.
Pop into an O2 shop and change it for a contract one, it's free.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 89,655
Topics: 743
Registered: ‎14-01-2013

Re: Text Messaging Issue with Microsoft Lumia 650.

Hi @Anonymous

Open messages, settings and type in the message centre number :
Pay Monthly   +447802000332
Pay & Go       +447802092035

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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: Text Messaging Issue with Microsoft Lumia 650.

Hey @Anonymous how did you get on with the text message issue in the end? Did MI5 or Cleoriff's advice help you out?

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Anonymous
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Re: Text Messaging Issue with Microsoft Lumia 650.

Hi Marjo,

A phone reset has not cured the problem so I need to try a replacement SIM.

Not sure this will work as the SIM I have is already pay monthly.

My phone keeps defaulting back to that Pay & Go SMS Centre number! So frustrating.......

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Text Messaging Issue with Microsoft Lumia 650.

It must be the sim as the phone reads the number off the sim card.
It's either wrong or faulty.
Out of interest, was the phone bought on contract or PAYG?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Text Messaging Issue with Microsoft Lumia 650.

Definitely the sim card wrong type which will revert to inbuilt message centre number at every start or reboot.
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Anonymous
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Re: Text Messaging Issue with Microsoft Lumia 650.

I purchased the phone new from Microsoft & it's open to any network - Pay&Go or monthly.

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Posts: 103,861
Topics: 552
Solutions: 13,423
Registered: ‎04-04-2012

Re: Text Messaging Issue with Microsoft Lumia 650.


@Anonymous wrote:

I purchased the phone new from Microsoft & it's open to any network - Pay&Go or monthly.


Then it has to be the wrong sim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: Text Messaging Issue with Microsoft Lumia 650.

Open to any network but pay monthly and P&G sims are different. You need the correct sim....