Re: Phone does not go to voicemail

Samhh49 · ‎29-02-2020

When i'm on the phone and I get another call it just keeps ringing, does not go to voicemail. How can I change the settings so calls go straight to voicemail if im already on the phone? Thanks

Bambino · ‎29-02-2020

@Samhh49 Please take a look here: https://community.o2.co.uk/t5/How-to-Guides/All-you-need-to-know-about-O2-Voicemail-901/ba-p/547712#...

I DO NOT WORK FOR O2

MI5 · ‎29-02-2020

@Samhh49

You need to dial **67*901# then press SEND or CALL.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎02-03-2020

@Samhh49 did you get your voicemail settings sorted out or do you still need some help with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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Samhh49 · ‎04-03-2020

I still need help with this

MI5 · ‎04-03-2020

@Samhh49

What happens when you dial **67*901# then press SEND or CALL ?

Do you get an invalid code message?

If so, you need to disable wifi calling first before sending the code.

You'll need to call customer service to do this Guide: How to find help & contact O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎09-03-2020

Do you have any update on this @Samhh49? Have you got your voicemail working properly yet?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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