Solved: Re: Oneplus 3 Arrival Date?

Anonymous · ‎25-10-2016

I've ordered a OnePlus 3 from O2 and their advisors and support teams keep telling me that it's out of stock currently, but refuse to give me a date that it'll be back in stock?

Is anyone else in the same situation, or have any information of when the phone will be back in stock and delivered to those who ordered in the past couple of days?

OnePlus themselves have a large backlog, so will O2's be longer?!

All help is greatly appreciated!

Toby · ‎26-10-2016

Hi @Anonymous and eveeyone else,

We’re expecting OnePlus 3 stock deliveries within the next few days and hope to fulfil back orders from early next week.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

View solution in original post

MI5 · ‎25-10-2016

No one can know as we are all customers like yourself.
If CS don't know, no one will.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Toby · ‎25-10-2016

Hi @Anonymous,

Welcome to the community!

I don't have any info right now, but shall ask the rest of the team. Once we learn any more about new stock, I'll update the community.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Anonymous · ‎25-10-2016

Thanks Toby! Mucho appreciado!

Anonymous · ‎25-10-2016

Has anything like this ever happened before?

Anonymous · ‎25-10-2016

I thought maybe someone had some more solid answers from CS, that's all! 🙂

MI5 · ‎25-10-2016

@Anonymous wrote:
Has anything like this ever happened before?

If you mean o2 not having any phones, yes, often.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎25-10-2016

Oh, I see. This is my first experience with the network, and I was expecting better things, moving from 3 mobile.

Seems like 3 weren't such a bad network after all, as the email when I ordered said the order would be delivered in 24 hours which is *ahem* questionable.....

Is there a feedback area where I can send my improvements to? Like informing a customer via email instantly when a product cannot ship because it's out of stock?

MI5 · ‎25-10-2016

Three CS is much better than o2's in my experience
There is an ideas section on here where you can post suggestions.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-10-2016

O2 seem to stock very few phones when they release them. I find it appalling that they take money upfront and then just leave customers hanging on.

Until they get a live stock system (if ever) they will continue to do this and I find it personally unethical.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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