OnePlus 3T reboot loop

[Mike01]

Hi all,

I have a OP 3T and haven't had an issue at all with it until now.

It's roughly 2 months out of warranty and has started to randomly turn itself off and go into a bootloop.

I have been dealing with OP support and I have wiped the cache, performed a factory reset, had an advisor remotely connect to my phone to flash and "patch" the OS, I've also uninstalled any recent or old apps but nothing has worked.

I have been told to contact O2 to send my phone back for diagnosis and repair, which for me isn't really an option.

I was wondering if anyone has any experience of using a custom rom and if this is likely to resolve the boot issue I've been having?

Many thanks

Mike

[MI5]

If you do suspect moisture damage (it's a definite probable cause) try drying it out in a bag of rice in your airing cupboard or somewhere equally warm and dry.

[Mike01]

@MI5

Thanks for the link, that's exactly what's been happening.

I'm currently in safe mode and so far it's absolutely fine.

Does that mean it could of be an app?

I did download an icon pack which had numerous launchers, which confused me so I uninstalled it pretty quickly.

I might see if there is anything I can use to monitor or just read the phone log to see if there's a certain app causing an issue.... If that's even possible lol

Thanks for your help though, I appreciate it.

Mike

[MI5]

Yes it would point to an app.
Download malwarebytes off play store and run a full scan for any dodgy apps or files left behind.

[Anonymous]

The are also lots of OnePlus user forums if you Google which will be more user friendly than the XDA ones 🙂

[Mike01]

@MI5
Thanks again, I never knew malware bytes made their scanner available to Android users, I used it for years with many Vista issues.

@Anonymous
Thanks for the reply.

I was only googling a specific issue so only got takeb to the XDA forums instead of general OP forums. I'm slightly hesitant these days to veer away from places I trust, so thats probably another reason I stick to the XDA forums.

[MI5]

Let us know how you get on @Mike01 

[Mike01 · Accepted solution]

Hi MI5,

So it's been a strange week. I spoke to OP and was about to get the ball rolling so I could return it to them, then the rebooting stopped.

I haven't uninstalled anything, I haven't done anything different, there were a couple of Google apps which updated and then my phone went back to normal.

Thanks a lot for all your help, I appreciate the effort from you and the rest of the community.

Time for a cold 🍺 🍺

Cheers

M

[MI5]

Hey Mike, that's really good news.
Fingers crossed it stays that way for you

[Cleoriff]

Really pleased it's sorted @Mike01. I wonder what 'remote magic' OP performed ?

[Mike01]

The OP support were really good, a little difficult at times due to the time zones but every day I had a reply and they were very helpful.

Similar to this community though, I've never really needed to post here before but I'm glad I did.

Thanks a lot for all of your help 😊