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Level 1: Joiner
Posts: 1
Registered: ‎10-08-2018

O2 billing

So I want to make a purchase on Google play store with o2 billing but it keep on getting decline can anyone help
Posts: 8,294
Topics: 108
Kudos: 1,694
Solutions: 526
Registered: ‎17-03-2015

Re: O2 billing

@Ben1 Are you inputting the correct details? 



iPhone XR 64GB
Posts: 67,015
Topics: 662
Registered: ‎14-01-2013

Re: O2 billing


If you follow these instructions you should be fine.....


On Android:

  1. Choose what you want to buy on Google Play and go to buy.
  2. Go to the ‘Payment Methods’ window. It should appear automatically. If not, go back to the window with the ‘Buy’ button and open the dropdown menu by tapping the arrow next to the price.
  3. Choose ‘Use O2 Billing’, follow the steps and then enter your details and save as your payment method.

On iPhone:

  1. Go to the App Store.
  2. Scroll down to the bottom of the screen and tap your Apple ID.
  3. Tap ‘View Apple ID’ and sign in.
  4. Go to ‘Payment Information’.
  5. Select ‘Mobile Phone’.
  6. Tap ‘Use This Mobile Number’.

If your payment is being declined there could be a problem with your card, or the system may be having problems.

I suggest you try again tomorrow .....

If you are still having issues then contact customer services https://www.o2.co.uk/contactus


*The Game Is On*

Level 1: Joiner
Posts: 6
Registered: ‎15-09-2018

Re: O2 billing

Call customer services and just make sure there is not a bar on your account that would stop you from doing this Smiley Happy 

Community Manager
Posts: 4,043
Registered: ‎18-04-2018

Re: O2 billing

Hey @Ben1, did you manage to finalise your purchase with the advice above? Please do let us know if you're still experiencing issues with this slight smile

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