Solved: Re: O2 Z4 tablet firmware stuck on 5.0.2

Anonymous · ‎27-06-2017

Hello,

Just checked my firmware on my O2 Sony z4 tablet and its stuck on 5.0.2 LOLLYPOP! 😞

Just tried an OTA update and it says its not availible wich must be a fault as we are on nougat now.

How do I get this back up to date?

Thanks,

Sam

MI5 · ‎27-06-2017

Download Xperia companion and try a repair or update through that
http://support.sonymobile.com/global-en/xperia-companion/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-06-2017

Download Xperia companion and try a repair or update through that
http://support.sonymobile.com/global-en/xperia-companion/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎27-06-2017

If you get trouble with the update engine when trying to update in Xperia companion, a full backup and repair installation will be needed.
Just a sidenote though,
OTA updates will fail, as well as Xperia companion updates, if the tablet is rooted.
If rooted, a flash back to stock will be required to re-enable firmware updates.

Marjo · ‎27-06-2017

Hey @Anonymous welcome to our forum! Let us know if the above suggestions helped you out and you were able to update it ok?

O2

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