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Can't Connect To O2 hotspot

Anonymous
Not applicable

on ‎23-06-2017 01:46 - last edited on ‎23-06-2017 13:00 by

on ‎23-06-2017 01:46 - last edited on ‎23-06-2017 13:00 by

I'm having problems on a different scale-my phone will not come up with an O2 hotspot in the WI-FI scan.

I've recently changed my phone and the old Honor 6 Plus worked just fine-however,my new Honor 6X does not show O2 on the WI-FI scan.

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MI5
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on ‎23-06-2017 06:23

on ‎23-06-2017 06:23

Does it show any public wifi hotspots?
Is the o2 one still working for others?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MercedesS
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on ‎23-06-2017 13:02

on ‎23-06-2017 13:02

Hello @Anonymous, welcome to the O2 community! 

If you could give us a little more information we will be able to help you better Don't know

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
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Anonymous
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In response to MI5

on ‎24-06-2017 00:47

on ‎24-06-2017 00:47

It seems like it won't see any public WIFI whereas my old phone (and everyone else) can.
It may be a setting issue, but even my network people can't solve it!
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MI5
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on ‎24-06-2017 08:49

on ‎24-06-2017 08:49

I'm not familiar with your phone but in network settings have a look for a setting to notify you of open wifi or something like that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Marjo
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on ‎28-06-2017 10:25

on ‎28-06-2017 10:25

Hi @Anonymous how are you getting on with the Wi-Fi? Any luck with the settings or are you still experiencing the issue?

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