O2 Insurance

Gytmeris · ‎25-05-2017

Good morning,
I want to ask about o2 insurance. For example if you had accidental damage on your phone and you claimed for o2 insurance to get new one, so what they doing? They repairing it, replace it with brand new device or replace it with 2nd hand one which is already repaired?

MI5 · ‎25-05-2017

It depends on the type of damage.
Each claim is assessed separately.
Replacement phones are always refurbished ones though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎25-05-2017

Replacements will be refurbished.http://static.o2.co.uk/www/docs/termsandconditions/4838_O2_Mobile_Damage_Insurance_148x210mm_16p_FA_...

Veritas Numquam Perit

MercedesS · ‎25-05-2017

@Gytmeris wrote:
Good morning,
I want to ask about o2 insurance. For example if you had accidental damage on your phone and you claimed for o2 insurance to get new one, so what they doing? They repairing it, replace it with brand new device or replace it with 2nd hand one which is already repaired?

Hello @Gytmeris

Welcome to the O2 community, a bunch of customers and friends who like to help each other out. We’re happy to answer questions, discuss O2 or chat about any related topic. Get involved, come to say hello!!!

You can find more info about O2 Insurance under O2 help pages.

Hope this helps!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

O2

O2 Insurance

Wifi calling on Samsung bought from Argos?

Forgotten pass code

Pixel 8a - Thoughts?

Lost stolen

VoLTE / 4G calling not available (Sony Xperia 1ii)